Lesley Osborne

Osborne Heath

We have worked with Emma now for over two years and we can always spot a Once-Upon-A-Design project working through our factory!  Emma’s use of colours and fabrics are always inspiring and dependant on their use, they can be vibrant, uplifting and as always, fit for purpose.  We greatly appreciate our relationship with Emma, which, while always focused, is above all, fun and we consider her a friend of the company’s.  The entire OH team respect her and really enjoy working for her.

Emma has an enormous professional capacity to complete projects on time within budget which is sometimes a challenge for both her and her clients, but she always produces great design schemes and a very polished finish.  We love working with her!

Philip Mellor

Dunmuir Hotel

We were so lucky to find Emma and Once upon a Design. We contacted her in relation to the refurbishment of the hotel – we were looking for both a design and consultation package.

Emma, came out to visit us when the hotel was just a building site.  She took away our rather vague/sketchy brief and returned with the most amazing mood boards and ideas that we both fell in love with. She worked with us throughout the project and could not have been more supportive!

The look and feel of the hotel could not have been achieved without Emma and her suppliers and we cannot thank her enough.  We would have no hesitation in recommending her.

David & Vivien B

– – – Residential Project

Emma was a tremendous help to us when we moved house.  We needed to make decisions on interior decoration, floor coverings, curtains, light fittings and new furniture.  Emma took time to understand our preferences and then provided invaluable advice.  She was very professional in all her dealings with us.  She prepared orders on our behalf and arranged delivery and help from tradesmen when required.   We are delighted with the end result and would highly recommend Emma to any potential new clients.

David Petrie

North Properties

North properties have worked with Emma on two projects so far, she has ensured our developments look fantastic for marketing, she has made selection of products and design items simple, and has helped us create the feel we have been looking for. The installation of furniture is always dealt with by her team, keeping the process streamlined and hassle free.

Mrs C

– – – Residential Project

I am absolutely delighted with my curtains and cushions. They are so well made and are frequently admired by my friends. Every time I look at them I get such pleasure, and I am thankful for the way in which Emma saved me hours of searching for the right materials and also for the good suggestions made.

Dave Greenan

Westbay Construction Co Ltd

We have no hesitation in recommending Emma at “Once upon a time” for any size of project, we have introduced Emma to clients requiring advice on simple matters like colour choice, right through to the other end of the spectrum where Emma has had input from the planning stages right through to completion on large projects that we have been principal contractor.

We always find her to be polite, professional, punctual and most of good fun to work with.

Paul Stevenson


Stewart Apartments was our first project working with Emma; it will certainly not be the last. Following the initial design brief, Emma went about her work using her extensive contacts locally and nationally to source quality products. The really acid test has been the very positive feedback we have subsequently received from our customers.

Kenny Morrison

Black Moon Lighting

Emma is always the creative professional. Her level of personal service is second to none and her interior concepts, both domestic and commercial are not only realistic and stylish but always individual.

We ALWAYS enjoy working with Emma and look forward to supporting her in future projects.

Lesley Grubb

– – – East Lothian Residential

Emma immediately understood the look we were hoping to achieve and gave us the confidence to go for it. We are absolutely delighted with the end result and won’t hesitate to use Emma again when we come to doing our next project.

Kelly Clarke

– – – Residential Project

ECID is one of those secrets you might not want to share. Emma has years of experience working with both corporate and domestic design solutions. Which means whether you need a complete makeover or just that perfect cushion or lamp, she can source and provide it all. Her customer service is above and beyond what you receive in retail these days. She can provide ideas and consultation in your home, or business. Emma can transform a space in ways you could never imagine.

Julia Spence

– – – Residential Project

Emma at Once Upon a Design very quickly got on my wavelength as to what I was looking for. She provided excellent professional style advice and invaluable practical support. I would thoroughly recommend Emma and her team to anyone.

John Neil

Fountain Court Apartments

Having worked together with Emma on several design projects over the past 5 years, I would have no hesitation in highly recommending her to anyone considering taking on her services. A great person to work with and with end results achieved that have always been first class, she possesses a wealth of interior design experience and ability to bring to the table of any new venture.